Privacy Policy

Information we collect

When you use this site, we may collect:

• Your name, email address, phone number and company name.
• Your delivery address and any delivery notes you add.
• Details of the cut list, quote or order you build, including products, sizes and quantities.
• Messages you send us through the contact form, and any details you provide over the phone.

How we use your information

We use the information you give us to:

• Prepare and follow up on quotes and orders.
• Contact you about pricing, availability and delivery.
• Keep records for accounting, invoicing and warranty purposes.
• Improve our products, services and this website.

We don’t sell your information, and we don’t use it for unrelated marketing without your consent.

Sharing your information

We only share your information with the people who need it to get your order right — our own staff, and delivery drivers where an address or delivery instructions need to be passed on. We don’t sell or rent your details to third parties.

Cookies and analytics

This site may use basic analytics to understand how it’s used and to keep it running smoothly. This information is aggregated and isn’t used to identify you personally.

How we store and protect your information

Your information is stored securely and access is limited to staff who need it to do their job. We keep quote and order records for as long as reasonably needed for accounting, warranty and legal purposes, then remove them.

Your rights

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, subject to our legal and accounting obligations to keep certain records. Get in touch using the details below and we’ll sort it out.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date at the top.

Contact us

Questions about this policy or your information? Call us on 02 9171 8899 or email sales@onsitetimber.com.au.